VoIP (Voice Over IP) 2004 Forum

Inmarsat Conference Centre, 99 City Road, London EC1
Tuesday, 21st September, 2004

The 130 delegates who attended the recent VoIP 2004 Forum were unanimous in their praise of the speakers, subjects covered, networking opportunities and venue, and voted the annual event a huge success. They listened to presentations from senior representatives from Cable & Wireless, NextiraOne, NetScout, IXIA, 4C Strategies and Deloitte, together with an end user case study from Hillingdon County Council.

The delegates themselves were made up of IT, Network and Telecoms Managers and Directors from Corporates, SMEs and Government. Including from the private sector: Capital One Bank; Yorkshire Building Society; Royal Bank of Scotland; Credit Suisse First Boston; MBNA Europe Bank; Rolls Royce; Royal Mail; John Lewis plc; Financial Times; OAG Worldwide; Anglian Water; GlaxoSmithKline, and from the public sector: North Thames NHS; Oxfam; Action Aid International; Woking Borough Council; Suffolk Constabulary and Chelmsford Borough Council, to mention a few.

This is what they had to say about the event:

"Worth my time and re-enforced my decision to trial and implement VoIP"
Head of IT Operations Strategy, Financial Times

"Very informative & well organised"
Project Manager, Southern Water

"Well organised and good selection of speakers"
UK Voice Specialist, GlaxoSmithKline

"Very well organised and professional, well done"
Network Specialist, Capital One

"Very good and well structured"
Engineer, MBNA Bank

"A very useful day"
Network Administrator, Lloyds TSB

"Interesting to see that VoIP is still emerging"
Senior Consultant, Royal Bank of Scotland

"Good content and some good speakers, very interesting event for me"
Technology Specialist, Royal & Sun Alliance

Introduction
The aim of the forum
Key issues to be discussed
The forum format
Who should attend
Benefits of attending
Forum Agenda
Speaking, Sponsoring & Exhibition opportunities
Testimonials from last year's Voice Over IP Forum
Forum Partners
Forum venue
Delegate Registration

Introduction

VoIP (Voice over IP) offers a flexible, cost-effective and secure alternative to expensive traditional leased lines, and are an especially effective and efficient means of communication for companies who have multiple sites, are adding additional branches, or for the scheduled replacement of existing networks. VoIP can also enable organisations to extend secure and cost-effective connectivity to teleworkers who can become part of the office LAN via a Virtual Private Network (VPN). However, unlike traditional telephone networks it can be integrated with text and video based IP services, and can be offered in a wide range of desktop, laptop and mobile devices and appliances.

According to industry analyst Juniper Research, the VoIP market will contribute $32bn, or roughly 12 per cent, to the total telephony market by 2009. IDC has said the market in Europe has moved from "lots of hype and no action" to a situation where VoIP is on the corporate agenda. In its European WAN Manager Survey 2003, which surveyed 625 companies in 10 European countries, 12 per cent of respondents reported that they integrate their voice and data traffic now, with 33 per cent planning to do the same in the next two years. Importantly, cost control was not as important to survey respondents as in the 2002 survey. The availability of cheaper bandwidth in local access connections - essentially faster broadband roll-out and a reduction in the cost of leased line - is one of the main reasons that companies have taken an interest in VoIP.

The recent development and improvement of performance, functionality, standards, security and quality of service (QoS), now make VoIP a very attractive option and the benefits speak for themselves:

• reduced phone bills and operational costs
• reduced network management overhead and more integrated systems
• more intelligent call handling
• increased employee mobility, flexibility and productivity
• greater organisational and change flexibility
• new ways to communicate with third parties
• multimodal communication including voice, text and video

However, whilst VoIP is currently on the minds of many IT executives, concerns about implementation, quality of service (QoS), immature standards, hardware/software costs, voice quality and security still abound. IT executives who are looking to discover if they can achieve real return on their investments from VoIP, find it increasingly difficult to get unbiased and clear information. This one-day event plans to fill that need.

The aim of the forum

The VoIP 2004 Forum aims to give senior IT, ICT, Network and Telecoms executives a thorough insight into the strategic and business issues relating to VoIP implementation and management, whilst at the same time providing a platform for networking with leading vendors of VoIP Communications technology and solutions at the accompanying exhibition.

Key issues to be discussed

What are the real business benefits of VoIP?
What are the pros and cons versus existing networks?
What are the key advantages of putting voice. video and data on one network?
How to implement a framework for developing a VoIP strategy
Full migration or specific workgroups?
How to develop IT and operational capabilities for VoIP
What are the VoIP implementation options? (Pure IP vs IP-enabled TDM PBXs vs IP Centrex systems; unmanaged services vs managed)
How standards such as Session Initiation Protocol (SIP) and Media Gateway Control Protocol (MCGP) have effected VoIP rollouts
What QoS (Quality of Service) and SLAs (Service Level Agreements) should be in place?
What steps to take to manage and secure your VoIP network?
What are the rewards and risks in VoIP implementation? What are the killer applications?
How are companies presently using VoIP technology?

The forum format

The VoIP 2004 Forum will consist of a one-day conference with a series of presentations from leading industry experts and vendors together with actual end user case studies. There will also be an exhibition where delegates will have access to a range of supplier companies during the conference refreshment and lunch breaks.

Who should attend?

The VoIP 2004 Forum will be of major importance to:

• Managing Directors and CEOs
• IT Directors and CIOs
• IT Managers
• Network Managers
• Network Architects
• Telecoms Directors/Managers
• ICT Managers/Directors
• IS Directors/Managers
• Systems Managers/Administrators
• eBusiness Managers

From Corporates, SMEs and Government. In addition to managers from other functional activities who wish to gain a greater understanding of VoIP

(Please note attendance as a delegate at the VoIP 2004 Forum is free of charge to representatives of end user companies who pre-register for the event)

Delegates at past forums have included senior IT, Network, Systems and Telecoms decision makers from both the private and public sectors. Including Abbey National, Allianz Dresdner, Anchor Trust, AXA, AstraZeneca, BAA; British Airways, British American Tobacco, Barclays Bank, B&Q, Bernard Mathews, British Tourist Authority, CIGNA International Investment, Citibank, CO-OP, Cornhill Insurance, Corporation of London, Credit Lyonnais, Credit Suisse, DHL, English Heritage, Essex County Council, Federal Express, GlaxoSmithKline, Halliburton, House of Fraser, HSBC, Inland Revenue, J. Sainsbury, John Lewis, Surrey Police, Legal Services Commission, Lloyds TSB, Lombard Direct, Merril Lynch, Metropolitan Police, Ministry of Defence, National Air Traffic Services, Nestle UK, North Yorkshire Police, Norwich Union, OAG, Pearson, Post Office, Prudential, Public Records Office, Queens Moat Houses, Railtrack, Rolls Royce, Royal Brompton Hospital, Safeway Stores, Savills, SBC Warburg, Sedgwick Noble Lowndes, Southern Water, State Street Global Investors, Tesco, Thames Valley Police, Thames Water, The Court Service, Unilever, US Airtours, Visa, Waitrose and Yorkshire Building Society.

Benefits of attending

• Opportunity to gain knowledge and insight from industry leaders
• Make informed decisions about incorporating VoIP into your business strategy
• Discover how to achieve real return on investment from VoIP
• Relaxed but focussed atmosphere to explore new ideas and technologies with industry experts and peers away from the distraction of the office.

Forum Agenda

VoIP (Voice over IP) 2004 Forum, 21st September 2004,
Inmarsat Headquarters, London

Speaking, Sponsorship and Exhibition Opportunities

If you would like to increase your profile at this event please contact Ashley Oulton at IBA Forum on +44 (0) 208 290 6803 or email ashley@ibaforum.co.uk

Testimonials from last year's VoIP 2003Forum

'Excellent, very good value. Has probably saved our council a large sum of money and years of work not wasted'
Network Support Leader, Borough of Poole

'Well organised, good balance of speakers with objective advice - not too much vendor pitch'
Global IT Manager, Infineum Chemicals

'Very good, some good speakers and good companies to explain VoIP'
National ICT Manager, Terrence Higgins Trust

'Very informative - diverse audience added greatly to the forum'
Systems Support Specialist, Parexel International

'Excellent, consolidated a lot of my thoughts as to our way forward'
Technical Support Team (Voice), Queens Medical Centre

'Very thought provoking and extremely well balanced. Good Views from both sides of the argument with open well thought out opinions'
Communications Engineer, NATO

'Very good, informative and covered a varied range of subjects'
ENS Convergence Manager, Capital One

'Good and very well organised'
IT Strategy & Assurance Manager, United Utilities

The sponsoring partners were also enthusiastic in their feedback about the event:

"It was a good event: good audience. In summary, an event I would recommend to attend again"
Product Marketing Manager, Nortel Networks

"The event was indeed good for us. The attendance was certainly good and we met some interesting people - in terms of organisation etc, everything was great, all went very smoothly"
Marketing Team, Psytechnics

Forum Partners

	4C Strategies

Forum Venue

Constellation Conference Suite
Inmarsat Conference Centre
99 City Road
London EC1Y 1AX

The Inmarsat Conference Centre is conveniently situated in the heart of the City and benefits from excellent transportation options. It is situated right next to Old Street rail and underground station, including the Northern Line, City Branch and British Rail (leave by exit 3 to reach the building). It is also close to Moorgate underground station and Liverpool Street, which boasts connection to the Circle, Hammersmith & City, Metropolitan and Central lines.

The area is also well served by buses and taxi cabs and is a mere 20 minutes from London City Airport. The nearest NCP car parks are located at: Finsbury Park Square(24hrs Mon-Fri; Sat until 5pm), Paul Street (7am-7pm Mon-Fri) and Tabernacle Street (7am-7.30pm Mon-Fri.)

A very good location map may be found on the Inmarsat website at:
www.inmarsat.com

Delegate Registration

VoIP 2004 Forum, 21st September, Inmarsat Conference Centre, 99 City Road, London, EC1

Please note attendance as a delegate at the VoIP 2004 Forum is free of charge to representatives of end user companies who pre-register for the event. As IBA Forum events are normally oversubscribed we recommend that you register today!

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