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Enterprise VoIP 2005 Forum
Inmarsat Conference Centre, 99 City Road, London EC1
Thursday, 22nd September, 2005
The 100 delegates who attended the fourth annual Enterprise VoIP 2005 Forum on 22nd September, were full of praise in their feedback questionnaires for the usefulness of the speaker’s presentations, and the networking opportunities at the event. They listened to presentations from senior representatives from Cable & Wireless, Tiscali, THUS, Ericsson, NextiraOne, Saiph Broadband and Fluke Networks.
The delegates themselves were made up of IT and Network decision makers from Corporates, SMEs and Government. Including representatives from BAA, Gresham Finance, Selfridges, Royal Mail, UFJ Bank, Oxfam, Barclays Bank, NHS, Severn Trent Water, Epsom & Ewell Borough Council, Barclaycard International, Yorkshire Building Society, Bedfordshire Police, Royal Horticultural Society, BDS & Northern Ireland Civil Service, The Trainline, Corporation of London, CIBA Chemicals, Cruxton Travel, Anchor Trust, The FSA, Your Space, Macmillan Publishers, and Dover Harbour Port, to mention a few.
This is what they had to say about the event:
“The forum was very beneficial for me. It was very informative and the exhibitors very helpful”
Infrastructure Manager, Barclaycard International
“Very well run and attended. Good mixture of speakers and topics and very useful to see the continued developments of VoIP”
Voice Services Manager, Yorkshire Building Society
“Very good event, covering all aspects of VoIP”
Communications Manager, Epsom & Ewell Borough Council
“Excellent contrast of speakers offering different informed views on VoIP and IP Convergence”
Global Telecoms Manager, CIBA Specialty Chemicals
“Very useful and practical with real world experiences rather than sales hype”
Senior Manager Applications Development, Barlow Lyde & Gilbert Solicitors
“Very useful and informative”
Technical Manager, BDS & Northern Ireland Civil Service
“Very good event”
Technical Services Manager, Selfridges
Introduction
The aim of the forum
Key issues to be discussed
The forum format
Who should attend
Benefits of attending
Forum Agenda
Speaking, Sponsoring & Exhibition opportunities
Testimonials from last year's Voice Over IP Forum
Forum Partners
Forum venue
Delegate Registration
Introduction
VoIP (Voice over IP) offers a flexible, cost-effective and secure alternative to expensive traditional leased lines, and are an especially effective and efficient means of communication for companies who have multiple sites, are adding additional branches, or for the scheduled replacement of existing networks. VoIP can also enable organisations to extend secure and cost-effective connectivity to teleworkers who can become part of the office LAN via a Virtual Private Network (VPN). However, unlike traditional telephone networks it can be integrated with text and video based IP services, and can be offered in a wide range of desktop, laptop and mobile devices and appliances.
According to industry analyst Juniper Research, the VoIP market will contribute $32bn, or roughly 12 per cent, to the total telephony market by 2009. The market in Europe has moved from "lots of hype and no action" to a situation where VoIP is on the corporate agenda.
The recent development and improvement of performance, functionality, standards, security and quality of service (QoS), now make VoIP a very attractive option and the benefits speak for themselves:
- reduced phone bills and operational costs
- reduced network management overhead and more integrated
systems
- more intelligent call handling
- increased employee mobility, flexibility and productivity
- greater organisational and change flexibility
- new ways to communicate with third parties
- multimodal communication including voice, text and video
However, whilst VoIP is currently on the minds of many IT executives, concerns about implementation, quality of service (QoS), immature standards, hardware/software costs, voice quality and security still abound. IT executives who are looking to discover if they can achieve real return on their investments from VoIP, find it increasingly difficult to get unbiased and clear information. This one-day event plans to fill that need.
The aim of the forum
The Enterprise VoIP 2005 Forum aims to give IT, Network and Telecoms decision makers from end user organisations a thorough insight into the strategic and business issues relating to VoIP implementation and management, whilst at the same time providing a platform for networking with leading vendors of VoIP technology and solutions at the accompanying exhibition.
Key issues to be discussed
What are the real business benefits of VoIP?
What are the pros and cons versus existing networks?
How to implement a framework for developing a VoIP strategy - full migration or specific workgroups?
How to develop IT and operational capabilities for VoIP.
What are the VoIP implementation options? (Pure IP vs IP-enabled PBXs vs IP Centrex systems; unmanaged services vs managed)
What QoS (Quality of Service) and SLAs (Service Level Agreements) should be in place?
How effective are quality of service (QoS) tools?
How will VoIP affect network traffic and the performance of existing applications?
What products are available for monitoring, controlling and accelerating application performance?
How have standards such as Session Initiation Protocol (SIP) and H.323 affected VoIP rollouts?
What steps to take to manage and secure your VoIP network?
What are the rewards and risks in VoIP implementation?
What are the killer applications?
What are the key advantages of putting voice, video and data on one network?
How are companies presently using VoIP technology?
What are the other opportunities that a VoIP deployment can give? (video-conferencing, unified messaging, SMS, online collaboration services and contact centre flexibility)
Voice over wireless LAN (VoWLAN): Ready or not?
The forum format
The Enterprise VoIP 2005 Forum will consist of a one-day conference with a series of presentations from leading industry experts and vendors together with actual end user case studies. There will also be a small exhibition where delegates will have access to a range of supplier companies during the conference refreshment and lunch breaks.
Who should attend?
The Enterprise VoIP 2005 Forum will be of major importance to:
- Managing Directors and CEOs
- IT Directors and CIOs
- IT Managers
- Network Managers
- Network Architects/ Engineers/Administrators
- ICT Managers
- Voice Managers/ Architects/Engineers
- Telecoms Directors/Managers
- IS Directors/Managers
- Systems Managers/Administrators
- Technical Architects
- Infrastructure Managers
- Project Managers
- eBusiness Managers
From Corporates, SMEs and Government. In addition to managers from other functional activities who wish to gain a greater understanding of VoIP.
(Please note attendance as a delegate at the Enterprise VoIP 2005 Forum is free of charge to representatives of end user companies who pre-register for the event)
Delegates at past forums have included senior IT, Network, Systems and Telecoms decision makers from both the private and public sectors. Including Abbey, Allianz Dresdner, Anchor Trust, AXA, BAA; British Airways, British American Tobacco, Barclays Bank, B&Q, Bedfordshire Police, Bernard Mathews, British Tourist Authority, Citibank, CO-OP, Cornhill Insurance, Corporation of London, Credit Lyonnais, Credit Suisse, Deutsche Bank, DHL, English Heritage, Essex County Council, Federal Express, Financial Times, GlaxoSmithKline, House of Fraser, HSBC, Inland Revenue, J. Sainsbury, John Lewis, Legal Services Commission, Lloyds TSB, Lombard Direct, Merril Lynch, Metropolitan Police, Ministry of Defence, National Air Traffic Services, Nestle UK, Northern Rock, North Yorkshire Police, Norwich Union, OAG, Oxfam, Prudential, Public Records Office, Queens Moat Houses, Railtrack, Rolls Royce, Royal Brompton Hospital, Royal Mail, Safeway, Savills, SBC Warburg, Sedgwick Noble Lowndes, Selfridges, Southern Water, State Street Global Investors, Surrey Police, Terrence Higgins Trust, Tesco, Thames Valley Police, Thames Water, The Court Service, Unilever, US Airtours, Visa, Waitrose and Yorkshire Building Society.
Benefits of attending
- Opportunity to gain knowledge and insight from industry leaders
- Make informed decisions about incorporating VoIP into your business strategy
- Discover how to achieve real return on investment from VoIP
- Relaxed but focussed atmosphere to explore new ideas and technologies with industry experts and peers away from the distraction of the office.
Forum Agenda
Enterprise VoIP 2005 Forum, 22nd September, Inmarsat Conference Centre, London
| 09:00 |
Registration and refreshments |
| 09:30 |
Chairman's introduction
Dean Bubley, Founder, Disruptive Analysis
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| 09:35 |
What are the VoIP implementation options?
What options do businesses have to migrate to VoIP (Pure IP vs IP-enabled PBXs vs IP Centrex systems; unmanaged services vs managed), and how can they balance financial, operational and risk factors to choose the best one?
- A brief review of migration options to deliver a low disruption, robust desktop IP telephony solution for your business
- A summary of the tangible TCO reduction and cost saving benefits & methodology for calculating these for your business - whether you DIY or outsource!
- What can go wrong ? technology, business process & solution provider pitfalls
- The technology is changing so fast - how can I avoid backing the wrong horse?
- Case studies - let's hear from some customers that have already migrated
Richard Baker, Next Generation Portfolio Strategy Manager, Cable & Wireless
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| 10:05 |
IP Telephony - A balanced view to adoption
A presentation designed to help the audience build the business case to adopt IP telephony within Enterprise and Medium businesses
- The market figures and patterns of adoption to date
- Considerations for adopting Enterprise IP Telephony
- Non cost benefits
- Future applications
- Criteria for choosing a supplier
Simon Wardle, Marketing Director, NextiraOne UK Ltd
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| 10:35 |
The Impact of ADSL/Broadband on the Convergence Market
The Broadband market is growing and a significant rate with 250,000 residential users signing up per month and ADSL becoming the standard method of connection for smaller businesses and smaller locations /teleworkers of large enterprises. But what does this mean for the convergence of voice and data networks?
- Overview of the market for IPVPNs and ADSL based IPVPNs
- The reasons why VoIP and convergence is slow to take off in the wide area.
- How can the issues be overcome and the importance of ubiquitous access
- One key ROI driver for deployment of IPT and VoIP
- Customer example of a fully deployed VoIP converged solution
Lance Spencer, Product Director, Tiscali Business Services
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| 11:05 |
Refreshment break in the exhibition area |
| 11:35 |
Benefits of VoIP deployment
- Financial Benefits
- Non-financial Benefits
- The Small Print (what you need to do to achieve those benefits)
Falk Bleyl, Senior Product Manager VoIP, THUS
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| 12:05 |
VoIP - What's best for your business?
Many companies know that they will eventually need VoIP but most need help with the "when" "how and "what level of system is best for the business. This session will explain how to achieve an end to end solution that is tailored to your business. Issues Covered:
- What a customer needs
- Saiph's approach
- Independance ( a position of strength )
- Customer IP Network Interconnection
- Billing Services and after sale
- Futures
Edward Bodiam, Sales Director, Saiph Broadband
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| 12:35 |
How VoIP and Mobility together gives unique advantages to the enterprise organization
- Trends and future of Enterprises Solutions
- Why evolving rather than forklifting a communication solution?
- VoIP and Mobility customer experiences and solutions
Torbjörn Lundmark, Director Marketing & Sales Converged Enterprise Solutions, Ericsson Enterprise
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| 13:05 |
Buffet Lunch in the exhibition area
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| 14:05 |
VoIP Enemies
- What are the budget drivers for VoIP
- What Network parameters and issues are the enemies of VoIP
- How can you overcome or plan for these Enemies
Barry Lindsley, Handheld Network Tools Marketing Manager for EMEA, Fluke Networks
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| 14:35 |
VoWLAN (Voice over WLAN) Ready or not?
- Current status: what's out there, and what's coming soon, and why it's important
- Benefits for enterprise of VoWLAN (cost, flexibility, control etc)
- VoWLAN devices: "single-mode" WLAN-only vs. "dual-mode" VoWLAN/cellular solutions. Is seamless roaming" all that important?
- Practical issues & problems with VoWLAN (battery life, device cost, WLAN coverage, standards)
- Role of different parties in supplying enterprise VoWLAN: Mobile and fixed operators, IP-PBX vendors, WLAN suppliers, handset manufacturers, VARs & integrators
- Alternatives and substitutes to VoWLAN technology
Dean Bubley, Founder, Disruptive Analysis
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| 15:05 |
End User Case Study - The Pros and Cons of a VoIP implementation and Q&A
session with audience
Daniel Bentley, IT Director of Seddons law firm will be giving a detailed case study of the VoIP implementation at his organisation. This will be followed by a question and answer session with the delegate's
- What were the initial drivers for implementing a VoIP solution at Seddons?
- How difficult was it to find the right product?
- Was a cost a major factor in their move to a converged network?
- Was flexible working important to them? and how did the new, IP based infrastructure enable this?
- How have their networking requirements changed as a result?
- Other then voice services what else do they run on IP?
- Did they face any problems with user adoption?
- How do they handle management and security of the converged network?
Daniel Bentley, IT Director, Seddons (Law Firm)
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| 15:35 |
Moderated Roundtable Panel Discussion with Forum Speakers and Delegate Q&A
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| 16:00 |
Close of Forum
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Speaking, Sponsorship and Exhibition
Opportunities
If you would like to increase your profile at this event please contact Ashley Oulton at IBA Forum on +44 (0) 20 8290 6803 or email
ashley@ibaforum.co.uk
Testimonials from previous
VoIP Forum
'Excellent, very good value. Has probably saved our council a large sum of money and years of work not wasted'
Network Support Leader, Borough of Poole
'Worth my time and re-enforced my decision to trial and implement VoIP'
Head of IT Operations Strategy, Financial Times
'Well organised, good balance of speakers with objective advice - not too much vendor pitch'
Global IT Manager, Infineum Chemicals
'Excellent, consolidated a lot of my thoughts as to our way forward'
Technical Support Team (Voice), Queens Medical Centre
'Very thought provoking and extremely well balanced. Good Views from both sides of the argument with open well thought out opinions'
Communications Engineer, NATO
'Well organised and good selection of speakers'
UK Voice Specialist, GlaxoSmithKline
'A very useful day'
Network Administrator, Lloyds TSB
'Good content and some good speakers, very interesting event for me'
Technology Specialist, Royal & Sun Alliance
'Very good, informative and covered a varied range of subjects'
ENS Convergence Manager, Capital One
Forum Partners
Forum Venue
Inmarsat Conference Centre
99 City Road
London EC1Y 1AX
The Inmarsat Conference Centre is conveniently situated in the heart of the City and benefits from excellent transportation options. It is situated right next to Old Street rail and underground station, including the Northern Line, City Branch and British Rail (leave by exit 3 to reach the building). It is also close to Moorgate underground station and Liverpool Street, which boasts connection to the Circle, Hammersmith & City, Metropolitan and Central lines.
The area is also well served by buses and taxi cabs and is a mere 20 minutes from London City Airport. The nearest NCP car parks are located at: Finsbury Park Square(24hrs Mon-Fri; Sat until 5pm), Paul Street (7am-7pm Mon-Fri) and Tabernacle Street (7am-7.30pm Mon-Fri.)
A very good location map may be found on the Inmarsat website at:
www.inmarsat.com
Delegate Registration
Enterprise VoIP 2005 Forum, Thursday, 22nd September
Inmarsat Conference Centre, 99 City Road, London EC1
Please note attendance as a delegate at the Enterprise VoIP 2005 Forum is free of charge to representatives of end user companies who pre-register for the event. As IBA Forum events are normally oversubscribed we recommend that you register today!
| Contact |
For further information on
the above event please
email ashley@ibaforum.co.uk
or
tele +44 (0) 20 8290 6803 |
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