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Enterprise IP Communications 2006 Forum

Inmarsat Conference Centre, 99 City Road, London EC1
Thursday, 29th June, 2006
9:30 a.m to 3:30 p.m.

The delegates who attended the fourth annual Enterprise IP Communications 2006 Forum on 29th June, were full of praise in their feedback questionnaires for the usefulness of the speaker's presentations, and the networking opportunities at the event. They listened to presentations from senior representatives from Nortel, COLT Telecommunications, Telindus, Packeteer and London Borough of Hillingdon.

The delegates themselves were made up of IT and Network decision makers from Corporates, SMEs and Government. Including representatives from Royal Mail, ABN Amro Bank, 3i plc, Haymarket Publishing, HM Revenue & Customs, Ruffler Bank, OAG Worldwide, Warwickshire County Council, Lloyds TSB, The Home Office, Huntingdonshire District Council, Anglian Water Services, Rodwell Engineering Group, Barclays Bank, CIBA Chemicals, National Society for Epilepsy, The Cabinet Office, Nursing and Midwifery Council and Wandsworth Borough Council, to mention a few.

This is what they had to say about the event:

"Very useful in keeping up-to-date with IP & VoIP developments"
Telecommunications Manager, OAG

"Very interesting & informative & well run"
Group Telecoms Manager, Haymarket Publishing

"The forum was extremely informative at an understandable level"
Head of Facilities, The National Society for Epilepsy

"As usual a day well spent"
Network & Communications Manager, BW Broadcast

"Well organized — venue easy to reach"
Group IT Manager, Rodwell Engineering

"Very good"
Infrastructure Architect, Warwickshire County Council

"Time well spent — interactive and thought provoking — good real world content not just vendor adverts"
Knowledge Manager, Segmentation

"Speaker's advice, knowledge and presentation delivery was extremely helpful"
InfoSec Officer, Home Office

"Good and informative"
Senior Info Security Officer, H.M. Revenue & Customs

photograph

Introduction
The aim of the forum
Key issues to be discussed
The forum format
Who should attend
Benefits of attending
Forum agenda
Speaking, Sponsoring & Exhibiting opportunities
Testimonials from last year's forum
Forum partners
Forum venue
Delegate registration

Introduction

IP is changing the way companies communicate, and is reshaping the business landscape. Through the unification of voice and data networks, IP enables all types of communications – voice, video and data, wired and wireless voice – run over a single Internet Protocol (IP) network. In turn, users can become more mobile, more productive with greater access to new levels of feature functionality from a diverse range of devices, including phones, PCs, PDAs and mobile phones and can have consistent access to an array of new business communications applications and solutions.

IP Telephony (IPT), VoIP, Unified Messaging, IP Audio/Video Conferencing, SMS, Online Collaboration Services, IP Contact Centre, Mobile Extensions, VoWLAN and VoWi-Fi applications are just a few examples of such solutions. According to recent figures from industry analyst Synergy Research, the market for IP Telephony (IPT) alone is predicted to grow to $4.4bn in 2006 from $849m in 2002. The recent development and improvement of performance, functionality, standards, security and quality of service (QoS), now make IP Communications a very attractive option and the benefits speak for themselves:

reduced phone bills and operational costs
reduced network management overhead and more integrated systems
more intelligent call handling
increased employee mobility, flexibility and productivity
greater operational efficiency and moves, adds and changes flexibility
more efficient support for remote and home workers

However, whilst IP Communications is currently on the minds of many IT executives, confusion over the most appropriate implementation options (pure IP versus IP enabled PBXs; unmanaged vs managed), and concerns about reliability, quality of service (QoS), security, and manageability still abound. IT Executives who are looking to discover if they can achieve real return on their investments from IP, find it increasingly difficult to get unbiased and clear information. This one-day forum plans to fill that need.

The aim of the forum

The Enterprise IP Communications 2006 Forum aims to give IT, Network and Telecoms decision makers from end user organizations a thorough insight into the strategic and business issues relating to IP Communications design, implementation and management, whilst at the same time providing a platform for networking with leading vendors of IP Communications technology and solutions and their peers at the accompanying exhibition.

Key issues to be discussed

What are the real business benefits of IP Communications (IP Telephony, VoIP, IP Video, IP Contact Centre and Unified Messaging)?
How to design and manage a framework for developing an IP Communications implementation strategy — full migration or specific workgroups?
How to develop IT and operational capabilities to ensure reliability, security, interoperability and manageability
What are the IP Communications implementation options? (Pure IP vs IP-enabled PBX systems; IP Centrex; unmanaged services vs managed)
How to balance financial, operational and risk factors to choose the right one?
How to deploy cost effective and secure remote home and mobile worker facilities
What QoS (Quality of Service) and SLAs (Service Level Agreements) should be in place?
What tools are available to enable you to better manage and troubleshoot your IP networks performance to produce the expected reliability? How effective are these tools?
What steps to take to secure your IP network?
Wireless Voice over IP ready or not?
The technology is changing so fast — how can you avoid backing the wrong horse?
What should you be looking for from a potential IP Communications supplier?
What are the rewards and risks in an IP Communications implementation? What are the killer applications?
How are companies presently using IP Communications technology?

The forum format

The Enterprise IP Communications 2006 Forum will consist of a one-day conference with a series of presentations from leading industry experts and vendors together with actual end user case studies. There will also be a small exhibition where delegates will have access to a range of supplier companies during the conference refreshment and lunch breaks.

Who should attend?

The Enterprise IP Communications 2006 Forum will be of major importance to:

Managing Directors and CEOs
IT Directors and CIOs
IT Managers
Network Managers
Network Architects
Telecoms Directors/Managers
ICT Manager/Directors
IS Directors/Managers
Data Managers/Architects/Administrators
Voice Managers/Architects/Administrators
Technical Architects
Systems Managers/Administrators
Infrastructure Managers
Project Managers
eBusiness Managers

From Corporates, SMEs and Government. In addition to managers from other functional activities who wish to gain a greater understanding of IP Communications.

Attendance as a delegate at the Enterprise IP Communications 2006 Forum is free of charge to representatives of end user companies who pre-register for the event.

Delegates at past forums have included senior IT, Network, Systems and Telecoms decision makers from both the private and public sectors. Including Abbey National, Allianz Dresdner, Anchor Trust, AXA, AstraZeneca, BAA; British Airways, British American Tobacco, Barclays Bank, B&Q, Bernard Mathews, British Tourist Authority, CIGNA International Investment, Citibank, CO-OP, Cornhill Insurance, Corporation of London, Credit Lyonnais, Credit Suisse, DHL, English Heritage, Essex County Council, Federal Express, GlaxoSmithKline, Halliburton, House of Fraser, HSBC, Inland Revenue, J. Sainsbury, John Lewis, Surrey Police, Legal Services Commission, Lloyds TSB, Lombard Direct, Merril Lynch, Metropolitan Police, Ministry of Defence, National Air Traffic Services, Nestle UK, North Yorkshire Police, Norwich Union, OAG, Pearson, Post Office, Prudential, Public Records Office, Queens Moat Houses, Railtrack, Rolls Royce, Royal Brompton Hospital, Safeway Stores, Savills, SBC Warburg, Sedgwick Noble Lowndes, Southern Water, State Street Global Investors, Tesco, Thames Valley Police, Thames Water, The Court Service, Unilever, US Airtours, Visa, Waitrose and Yorkshire Building Society.

Benefits of attending

Opportunity to gain knowledge and insight from industry leaders
Make informed decisions about incorporating IP Communications into your business strategy
Discover how to achieve real return on investment from IP Communications
Relaxed but focussed atmosphere to explore new ideas and technologies with industry experts and peers away from the distraction of the office.

Forum agenda

Enterprise IP Communications 2006 Forum, 29th June, Inmarsat Conference Centre

09:00	Registration and refreshments
09:30	Chairman's Introduction — Mark Sayers, Director, 4C Strategies
09:40	IP Communications — Real Benefits for Real Businesses Showcasing three real world, award winning IP Communications projects Examples of cost reduction, efficiency gains, productivity gains and mobility gains Each one with a real world example of convergence allowing an organization to do things differently and get results that were not previously possible Covering IP Telephony, Wireless IP Telephony, Unified Messaging, Wired & Wireless IP Digital Video Surveillance, and Networked Applications Ian Shepherd, Solution Manager, Telindus
10:20	Wireless VoIP — Ready or not? Look at the market drivers for Wireless Voice - Business drivers - Market Opportunity Understand the technology - Look at the products on offer - Issues to be considered e.g., bandwidth, security, coverage etc Where are your people? - Mobile workforce - Costs of Mobility The applications that enhance the solution - Increase in Productivity - Complimentary Applications Where the solutions are going? - Future and Conclusion Ian Komor, EMEA Product Marketing Manager, Nortel
11:00	Refreshment break and networking in the exhibition area
11:40	Cutting The Complexity of IP Telephony - This presentation will: Consider convergence and the changing nature of voice Review the market opportunities and drivers Look at how can business can get the most from IP Telephony — its different flavours, key benefits and means of adoption Explain the benefits to be gleaned from a managed, hosted IP Telephony solution Outline a real-life customer deployment Simon Littlejohn, Product Marketing Manager, Managed Services, COLT UK
12:20	Delivering Application Performance in an IP World Why does IP treat business and non-business applications equally? What is the impact on your business of application retention? How can you ensure the priority of your business applications on an IP network? What are the costs and results of implementing QoS on your network? Packeteer
13:00	Buffet Lunch and networking in the exhibition area
14:00	End User Case Study — The Pros and Cons of an IP Telephony implementation and Q&A session with audience The Head of Technology and Communications at London Borough of Hillingdon will be giving a detailed case study of the 2500 unit IP Telephony installation at his organization. This will be followed by a Q&A session with the delegates. What were the initial drivers for implementing an IP solution? How difficult was it to find the right product? Was cost a major factor in their move to a converged network? Was flexible working important and how did the new, IP based infrastructure enable this? How have their networking requirements changed as a result? Other then voice services what else do they run on IP? Did they face any problems with user adoption? How do they handle management and security of the converged network? Steve Palmer, Head of Technology and Communications, London Borough of Hillingdon
14:40	Moderated Roundtable Panel Discussion with Forum Speakers and Delegate Q&A This session will give attendees the opportunity to ask questions of our panel of IP Communications experts. Delegates are encouraged to submit questions before the session for discussion in this section of the programme. However, questions can still be taken from the floor at any stage during this session.
15:15	Close of forum

Speaking, Sponsorship and Exhibiting Opportunities

If you would like to increase your profile at this event please contact Ashley Oulton at IBA Forum on +44 (0) 20 7993 8338 or email ashley@ibaforum.co.uk

Testimonials from last year's IP Communications 2005 Forum

"Very usefull, especially ROI & QoS"
Head of Telecommunications, North Staffs Health

"First attendance – found it very useful"
Senior Manager IT Development, Northern Rock

"Well organised, well focused"
IT Development Manager, Translink

"Good technical exposure with market leaders – excellent exposure to new IP technology"
Business Analyst, EAT Ltd

"Very well presented and put together"
Telecoms Officer, Chelmsford Borough Council

"All presentations relevant and informative"
Network Manager, House of Fraser

"Very useful overview of issues relating to IP"
Global Infrastructure Manager, TRW Automotive

"Very good!"
Technical Services Manager, Selfridges

Forum Partners

Forum Venue

Constellation Conference Suite
Inmarsat Conference Centre
99 City Road
London EC1Y 1AX

The Inmarsat Conference Centre is conveniently situated in the heart of the City and benefits from excellent transportation options. It is situated right next to Old Street rail and underground station, including the Northern Line, City Branch and British Rail (leave by exit 3 to reach the building). It is also close to Moorgate underground station and Liverpool Street, which boasts connection to the Circle, Hammersmith & City, Metropolitan and Central lines.

The area is also well served by buses and taxi cabs and is a mere 20 minutes from London City Airport. The nearest NCP car parks are located at: Finsbury Park Square (24hrs Mon-Fri; Sat until 5pm), Paul Street (7am-7pm Mon-Fri) and Tabernacle Street (7am-7.30pm Mon-Fri.)

A very good location map may be found on the Inmarsat website at: www.inmarsat.com

Delegate Registration

Enterprise IP Communications 2006 Forum, 29th June, Inmarsat Conference Centre, 99 City Road, London EC1

Please note attendance as a delegate at the Enterprise IP Communications 2006 Forum is free of charge to representatives of end user organizations who pre-register for the event. As IBA Forum events are normally oversubscribed we recommend that you register today!

Contact

For further information on the above event please
email ashley@ibaforum.co.uk or
tele +44 (0) 20 7993 8338

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