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Enterprise VoIP 2007 Forum

Inmarsat Conference Centre, 99 City Road, London EC1
Monday, 22nd October, 2007

The sixth annual Enterprise VoIP 2007 Forum, which took place at the Inmarsat Conference Centre in London on 22nd October, was voted a huge success by the 100 IT decision makers who attended. The popular opinion was that the forum had been "informative and well worth the time". The delegates also appreciated the opportunity to network with both VoIP vendors and their peers at the event. They listened to presentations from senior representatives from Tiscali Business Services, NTL:Telewest Business, Azzurri Communications, Westell, Inrich Consulting and VoIP Code.

The delegates themselves were made up of IT and Network decision makers from Corporates and Government. Including representatives from Anglo Irish Bank, Balfour Beatty, Barclays Global Investors, Bedfordshire Police, Charities Aid Foundation, Coors Brewers, Devon & Cornwall Police, DHL Express, EDF Energy, Eurostar, Kellogg, Lincolnshire County Council, Lloyds TSB, London Borough of Havering, Moorfields Eye Hospital, Red Cross, RNIB, Royal Mail, Ruffler Bank, Savills, Scottish Enterprise, the Health Foundation and Wandsworth Borough Council, to mention a few.

This is what they had to say about the event:

"Very good conference. Well worth the time. Informative"
IT Manager, Ruffler Bank

"Good introduction to VoIP"
IT Manager, Balfour Beatty Rail

"Very good, useful update on a key issue"
Head of Network Services, Lloyds TSB Registrars

"Good speakers kept sales pitches to a minimum"
Telecoms Manager, Devon & Cornwall Police

"Practical discussions of real issues"
ICT Manager, Lincolnshire County Council

"Very informative"
Head of ICT, Moorfields Eye Hospital

"Very good and informative"
IT Manager, DHL Express

"Very interesting and useful"
Director Global Technology Strategy, Kellogg Management Services

"Interesting and useful presentations"
IT Architecture & Strategy Manager, Coors Brewers

"Very well organized and several topics of interest"
Head of IMS, Red Cross

Introduction
The aim of the forum
Key issues to be discussed
The forum format
Who should attend
Benefits of attending
Forum Agenda
Speaking, Sponsoring & Exhibiting opportunities
Testimonials from last year's Enterprise VoIP 2006 forum
Forum Partners
Forum Venue
Delegate Registration


Introduction

VoIP (Voice over IP) offers a flexible, cost-effective and secure alternative to expensive traditional leased lines, and are an especially effective and efficient means of communication for companies who have multiple sites, are adding additional branches, or for the scheduled replacement of existing networks. VoIP can also enable organisations to extend secure and cost-effective connectivity to teleworkers who can become part of the office LAN via a Virtual Private Network (VPN). However, unlike traditional telephone networks it can be integrated with text and video based IP services, and can be offered in a wide range of desktop, laptop and mobile devices and appliances.

According to industry analyst Juniper Research, the VoIP market will contribute $32bn, or roughly 12 per cent, to the total telephony market by 2009. The market in Europe has moved from "lots of hype and no action" to a situation where VoIP is on the corporate agenda.

However, whilst VoIP is currently on the minds of many IT Managers, concerns about implementation, quality of service (QoS), network performance, immature standards, voice quality and security still abound. IT executives who are looking to discover if they can achieve real return on their investments from VoIP, find it increasingly difficult to get unbiased and clear information. This one-day event plans to fill that need.

 

The aim of the forum

The Enterprise VoIP 2007 Forum aims to give IT, Network, ICT and Telecoms Managers from end user organisations (from both the private and public sectors) a thorough insight into the strategic and business issues relating to VoIP implementation and management, whilst at the same time providing a platform for networking with leading vendors of VoIP technology and solutions at the accompanying exhibition.

 

Key issues to be discussed

What are the real business benefits of VoIP?
What are the pros and cons versus existing networks?
How to implement a framework for developing a VoIP strategy - full migration or specific workgroups?
How to develop IT and operational capabilities for VoIP.
What are the VoIP implementation options? (Pure IP vs IP-enabled PBXs vs IP Centrex systems; unmanaged services vs managed)
What QoS (Quality of Service) and SLAs (Service Level Agreements) should be in place?
How effective are quality of service (QoS) tools?
How will VoIP affect network traffic and the performance of existing applications?
What products are available for monitoring, controlling and accelerating application performance?
What steps to take to manage and secure your VoIP network?
What are the rewards and risks in VoIP implementation? What are the killer applications?
How are companies presently using VoIP technology?
What are the other opportunities that a VoIP deployment can give? (unified communications, video-conferencing, unified messaging, presence, IM, collaboration tools and contact centre flexibility)
Unified Communications: Ready or not? Current status: what's out there, and what's coming soon, and why it's important
Voice over wireless LAN (VoWLAN): Reality or myth?

 

The forum format

The Enterprise VoIP 2007 Forum will consist of a one-day conference with a series of presentations from leading industry experts, vendors and analysts, together with actual end user case studies. There will also be a small exhibition where delegates will have access to a range of supplier companies during the conference refreshment and lunch breaks.

 

Who should attend?

The Enterprise VoIP 2007 Forum will be of major importance to:

  • IT Directors and CIOs
  • IT Managers
  • Network Managers
  • Network Architects
  • Telecoms Directors/Managers
  • ICT Manager/Directors
  • IS Directors/Managers
  • Data Managers/Architects/Administrators
  • Voice Managers/Architects/Administrators
  • IS Directors/Managers
  • Technical Architects
  • Systems Managers/Administrators
  • Infrastructure Managers
  • Project Managers
  • Business Managers

From corporates and government. In addition to managers from other functional activities who wish to gain a greater understanding of VoIP.

(Please note attendance as a delegate at the Enterprise VoIP 2007 Forum is free of charge to representatives of end user companies who pre-register for the event)

Delegates at past forums have included senior IT, Network, Systems and Telecoms decision makers from both the private and public sectors. Including Abbey, BAA, Barclays Bank, Bedfordshire Police, Belfast City Council, Bernard Mathews, B&Q, Borough of Poole, Bournemouth Borough Council, British Airways, British Tourist Authority, Buckingham Primary HealthCare Trust, CIBA Chemicals, Citibank, Co-op, Coors Brewers, Corporation of London, Department for Educations & Skills, DHL, Durham University, Eagle Global Logistics, EDF Energy, Epsom & Ewell Borough Council, Essex County Council, Gloucestershire Hospital NHS Trust, Goldsmiths College, Harlow District Council, HM Revenue & Customs, Huntingdon District Council, John Lewis, Lloyds TSB, Metropolitan Police, NHS, Northern Rock, North Somerset Council, North Yorkshire Police, Nottingham City Primary HealthCare Trust, Public Records Office, Rolls Royce, Royal Brompton & Harefield Trust, Royal Mail, Savills, Selfridges, Southampton University, Southern Water, Thames Valley Police, The Court Service, Tyne Metropolitan College, United Lincolnshire Hospitals NHS Trust, University of Nottingham and Yorkshire Building Society.

 

Benefits of attending

  • Opportunity to gain knowledge and insight from industry leaders
  • Make informed decisions about incorporating VoIP technology and solutions into your business strategy
  • Discover how to achieve real return on investment from VoIP
  • Relaxed but focussed atmosphere to explore new ideas and technologies with industry experts and peers away from the distraction of the office.

 

Forum Agenda

Enterprise VoIP 2007 Forum
Monday, 22nd October, Inmarsat Conference Centre, London

09:00 Registration and refreshments and networking in the exhibition area
09:30 Chairman's introduction - Matt Loney, Editor, ZDNet UK
09:40 It's all about Quality

With the ever growing appetite for 'Voice Ready' broadband, how can ISPs guarantee the quality of the call to their customers? Lance Spencer examines the topic of Quality of Service (QoS) and the impact of voice ready services in the marketplace.

Lance Spencer, Product & Marketing Director, Tiscali Business Services
10:10 Managed services embrace convergence
  • How managed services have evolved from Centrex
  • Do you invest in PABXs, or move to managed services?
  • Choice of basic IP enabled voice, or full multimedia collaboration
  • The range of applications that can be deployed on a desk by desk basis
  • How to address the growing need for hot desking and home working
James Nicolson, Business Sales Manager, ntl:Telewest Business
10:40 Rip & Replace or Migrate
  • Users v's Manufacturers
  • Migration strategy statistics from 400 organisations
  • Routes to convergence
  • Sweating the legacy assets
  • Risk free migration
  • Case studies
Vaughn Armstrong, Marketing Director, Westell
11:10 Refreshment break and networking in the exhibition area
11:50 What are the VoIP implementation options?
  • Pure IP vs IP-enabled PBXs vs IP Centrex systems
  • unmanaged services vs managed
  • Cisco vs Mitel vs Avaya Comparison
Tony Corlett, Director of Network Architecture, Azzurri Communications
12:20 Case Study - "Deploying IP Telephony - the 20% that takes 80% of the time"

This session will provide a case study of a major IP Telephony deployment in a financial institution. The focus will be the IP Telephony functionality that is the most time consuming to implement with a "lessons learnt" perspective. This will include call centre features, phone based applications, call recording and message storage, use over wireless and VPN and support arrangements in multi vendor environments.

Richard Tucker, Managing Consultant, inrich Consulting
12:50 Buffet Lunch and networking in the exhibition area
13:50 "Defining the Scope and Magnitude of VoIP Security threats"
  • A high level summary of VoIP protocols
  • A summary of the security threats that affect VoIP networks
  • Assessing VoIP network security vulnerabilities
  • VoIP security auditing techniques
  • Protecting a VoIP network
Peter Cox, CTO, VoIP Code.org
14:20 Moderated Roundtable Panel Discussion with Forum Speakers and Delegate Q&A

This session will give attendees the opportunity to ask questions of our panel of VoIP experts. Delegates are encouraged to submit questions before the session for discussion in this section of the programme. However, questions can still be taken from the floor at any stage during this session.

15:00 Close of forum

 

Speaking, Sponsorship and Exhibiting Opportunities

If you would like to increase your profile at this event please contact Ashley Oulton at IBA Forum on +44 (0) 207 993 8338 or email ashley@ibaforum.co.uk

 

Testimonials from the delegates at last year's Enterprise VoIP 2006 Forum

"An interesting and useful day that has provided a good insight into the benefits and issues of moving to an IP environment"
Telecoms Manager, Devon & Cornwall Police

"Well organized relevant to my IT challenges"
IT Services Director, DHL

"Good variety of speakers, and topics - some useful information obtained without too much of a sales pitch"
Voice Services Manager, Yorkshire Building Society

"Very informative, introduced important benefits of VoIP and more importantly the applications that sit along side and give greatest value to the investment"
Head of Telecoms, Nottingham City Primary Care Trust

"Impressive line-up of speakers, giving consistent and valuable message, very useful event"
Network Manager, North Somerset Council

"A good balance between explaining VoIP to those who might not have adopted the technology and those who have used it for a while"
National ICT Manager, Terrence Higgins Trust

"A valuable use of my time, many of my queries re VoIP were answered, including some eye openers"
Head of IT, Metroline Travel

"Valuable, brought awareness to challenges facing VoIP deployment"
Network Manager, Eagle Global Logistics

 

Forum Partners

Tiscali
ntl Telewest
 
 
Westell
Azzurri
 
 
inrich

 

Forum Venue

Inmarsat Conference Centre
99 City Road
London EC1Y 1AX

The Inmarsat Conference Centre is conveniently situated in the heart of the City and benefits from excellent transportation options. It is situated right next to Old Street rail and underground station, including the Northern Line, City Branch and British Rail (leave by exit 3 to reach the building). It is also close to Moorgate underground station and Liverpool Street, which has connections to the Circle, Hammersmith & City, Metropolitan and Central lines.

The area is also well served by buses and taxi cabs and is just 20 minutes from London City Airport. The nearest NCP car parks are located at: Finsbury Park Square (24hrs Mon-Fri; Sat until 5pm), Paul Street (7am-7pm Mon-Fri) and Tabernacle Street (7am-7.30pm Mon-Fri.)

A very good location map may be found on the Inmarsat website at:
www.inmarsat.com

 

Delegate Registration

Enterprise VoIP 2007 Forum, Monday, 22nd October 2007
Inmarsat Conference Centre, 99 City Road, London EC1

Please note attendance as a delegate at the Enterprise VoIP 2007 Forum is free of charge to representatives of end user companies who pre-register for the event. As IBA Forum events are normally oversubscribed we recommend that you register today!

Contact For further information on the above event please
email ashley@ibaforum.co.uk or
tele +44 (0) 20 7993 8338

 

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