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Enterprise VoIP 2008 Forum
Inmarsat Conference Centre, 99 City Road, London EC1
Tuesday, 23rd September, 2008
The 100 IT decision makers who attended the Enterprise VoIP 2008 Forum on 23rd September, were full of praise in their feedback questionnaires for both the usefulness of the speaker's presentations, and the networking opportunities with VoIP vendors and their peers at the event. The popular opinion was that the forum had been "informative and well worth the time". They listened to presentations from senior representatives from Cable & Wireless, Tiscali Business Services, Network Instruments, EVUA and Inrich Consulting.
The delegates at the Enterprise VoIP 2008 Forum included IT and Network Managers from Corporates and Government. Including representatives from ABN Amro, Accantia, Barnados, BBC, DHL Express, Eurofins Laboratories, General Motors Europe, Huntingdonshire District Council, Invictus Services, Lincolnshire County Council, Marriott Hotels, National Grid, RNIB, Suffolk Constabulary, The Health Foundation and US Dept of Commerce, to mention a few.
This is what they had to say about the event:
"This was a good event well executed with good presenters"
Network Operations Manager, National Grid
"A good forum to explore knowledge experience of presenters"
IT Manager, Barnardos
"Overall was very good. Wish we had the Inrich Consulting presentation about 8 months ago before doing our VoIP procurement"
Business Analyst, Huntingdonshire District Council
"Very good - provided me with a good overview of current VoIP situation"
Business Systems Manager, Accantia
"Good insight into benefits and challenges of VoIP"
IT Sector Head, US Dept of Commerce
"Very well hosted with good speakers"
Head of IT Strategy & Planning, DHL Express UK Ltd
"It was very good"
IT Manager, Marriott Hotels
Introduction
The aim of the forum
Key issues to be discussed
The forum format
Who should attend
Benefits of attending
Forum Agenda
Forum Partners
Speaking, Sponsoring & Exhibiting opportunities
Testimonials from last year's Enterprise VoIP 2006 forum
Forum Venue
Delegate Registration
Introduction
VoIP (Voice over IP) offers a flexible, cost-effective and secure alternative to expensive traditional leased lines, and is an especially effective and efficient means of communication for companies who have multiple sites, are adding additional branches, or for the scheduled replacement of existing networks. VoIP can also enable organisations to extend secure and cost-effective connectivity to teleworkers who can become part of the office LAN via a Virtual Private Network (VPN). However, unlike traditional telephone networks it can be integrated with text and video based IP services, and can be offered in a wide range of desktop, laptop and mobile devices and appliances.
According to industry analyst Juniper Research, the VoIP market will contribute $32bn, or roughly 12 per cent, to the total telephony market by 2009. The market in Europe has moved from "lots of hype and no action" to a situation where VoIP is on the corporate agenda.
However, whilst VoIP is currently on the minds of many IT Managers, concerns about implementation, quality of service (QoS), network performance, immature standards, voice quality and security still abound. IT executives who are looking to discover if they can achieve real return on their investments from VoIP, find it increasingly difficult to get unbiased and clear information. This one-day event plans to fill that need.
The aim of the forum
The Enterprise VoIP 2008 Forum aims to give IT, Network, ICT and Telecoms Managers from end user organisations (from both the private and public sectors) a thorough insight into the strategic and business issues relating to VoIP implementation and management, whilst at the same time providing a platform for networking with leading vendors of VoIP technology and solutions at the accompanying exhibition.
Key issues to be discussed
What are the real business benefits of VoIP?
What are the pros and cons versus existing networks?
How to implement a framework for developing a VoIP strategy - full migration or specific workgroups?
How to develop IT and operational capabilities for VoIP.
What are the VoIP implementation options? (Pure IP vs IP-enabled PBXs vs IP Centrex systems; unmanaged services vs managed)
What QoS (Quality of Service) and SLAs (Service Level Agreements) should be in place?
How effective are quality of service (QoS) tools?
How will VoIP affect network traffic and the performance of existing applications?
What products are available for monitoring, controlling and accelerating application performance?
What steps to take to manage and secure your VoIP network?
What are the rewards and risks in VoIP implementation? What are the killer applications?
How are companies presently using VoIP technology?
What are the other opportunities that a VoIP deployment can give? (unified communications, video-conferencing, unified messaging, presence, IM, collaboration tools and contact centre flexibility)
Unified Communications: Ready or not? Current status: what's out there, and what's coming soon, and why it's important
Voice over wireless LAN (VoWLAN): Reality or myth?
The forum format
The Enterprise VoIP 2008 Forum will consist of a one-day conference with a series of presentations from leading industry experts, vendors and analysts, together with actual end user case studies. There will also be a small exhibition where delegates will have access to a range of supplier companies during the conference refreshment and lunch breaks.
Who should attend?
The Enterprise VoIP 2008 Forum will be of major importance to:
- IT Directors and CIOs
- IT Managers
- Network Managers
- Network Architects/Engineers/Administrators
- Telecoms Directors/Managers
- ICT Managers/Directors
- Data and Voice Managers/Architects/Engineers
- IS Directors/Managers
- Systems Managers/Administrators
- Technical Architects
- Infrastructure Managers
- Project Managers
From Corporates and Government. In addition to managers from other functional activities who wish to gain a greater understanding of VoIP.
(Please note attendance as a delegate at the Enterprise VoIP 2008 Forum is free of charge to representatives of end user companies who pre-register for the event)
Delegates at past forums have included senior IT, Network, Systems and Telecoms decision makers from both the private and public sectors. Including Abbey, AXA, BAA, Barclaycard, Bedfordshire Police, British Airways, B&Q, Bernard Mathews, Borough of Poole, British Tourist Authority, CIBA Chemicals, Citibank, CO-OP, Cornhill Insurance, Corporation of London, Devon & Cornwall Police, DHL, Eagle Global Logistics, English Heritage, Epsom & Ewell Borough Council, Essex County Council, Federal Express, Financial Times, GlaxoSmithKline, House of Fraser, HSBC, Huntingdonshire District Council, Inland Revenue, John Lewis, Legal & General, Legal Services Commission, Lloyds TSB, Lombard Direct, Metropolitan Police, Northern Rock, North Somerset Council, North Yorkshire Police, Norwich Union, Nottingham Primary Care Trust, Oxfam, Prudential, Public Records Office, Queens Moat Houses, Railtrack, Rolls Royce, Royal Brompton & Harefield NHS Trust, Royal Mail, Safeway, Savills, Selfridges, Severn Trent Water, Southern Water, South Wales Fire & Rescue, Surrey Police, Terrence Higgins Trust, Thames Valley Police, Thames Water, The Court Service, Vale of Aylesbury Primary Care Trust, Waitrose and Yorkshire Building Society.
Benefits of attending
- Opportunity to gain knowledge and insight from industry leaders
- Make informed decisions about incorporating VoIP technology and solutions into your business strategy
- Discover how to achieve real return on investment from VoIP
- Relaxed but focussed atmosphere to explore new ideas and technologies with industry experts and peers away from the distraction of the office.
Forum Agenda
Enterprise VoIP 2008 Forum Tuesday, 23rd September, Inmarsat Conference Centre, London
| 09:00 |
Registration, refreshments and networking in the exhibition area |
| 09:30 |
Chairman's Introduction - Richard Tucker, Director, Inrich Consulting |
| 09:40 |
"VoIP: It's All About Quality"
- Update on broadband/VoIP market
- Is all broadband equal?
- The importance of QoS and SLAs
- Summary
Sonia Hanson, Product Manager Tiscali Business Services |
| 10:10 |
How are companies presently using IP Voice technology?
- Drivers for adoption of IP Voice in the enterprise market
- Key risks and issues
- Strategies for achieving successful migration to IP Voice
- What the future looks like
Iskra Nikolova, Head of Voice Products, Cable&Wireless |
| 10:40 |
Assuring High Quality Voice Delivery with a Truly Impartial Advisor
- The effect of VoIP on your network and your business
- The importance of rapid problem solving
- Monitoring SLA performance
- Maintaining good call quality - for ever
- Planning the growth of your network
Ian Cummins, VP EMEA, Network Instruments |
| 11:10 |
Refreshment break and networking in the exhibition area |
| 11:40 |
VOIP: New technology solving old problems?
- What is the status of VoIP implementation within Corporations?
- The pro's and con's of big bang or step by step approach
- Where to position fixed to mobile convergence?
- Unified Coms the ultimate goal?
- What vendors don't tell you
Ed Vonk, Managing Director, EVUA |
| 12:10 |
Case Study - "Deploying IP Telephony - the 20% that takes 80% of the time"
This session will provide a case study of a major IP Telephony
deployment in a financial institution. The focus will be the IP
Telephony functionality that is the most time consuming to implement
with a "lessons learnt" perspective. This will include call centre
features, phone based applications, call recording and message
storage, use over wireless and VPN and support arrangements in multi
vendor environments.
Richard Tucker, Director, Inrich Consulting |
| 12:40 |
Buffet lunch and networking break in the exhibition area |
| 13:40 |
Case Study - End User |
| 14:10 |
Moderated Panel Discussion with Forum Speakers and Delegate Q&A
This session will give attendees the opportunity to ask questions of our panel of VoIP experts. Delegates are encouraged to submit questions before the session for discussion in this section of the programme. However, questions can still be taken from the floor at any stage during this session.
|
| 15:00 |
Close of Forum |
Forum Partners
Speaking, Sponsorship and Exhibiting Opportunities
If you would like to increase your profile at this event please contact Ashley Oulton at IBA Forum on +44 (0) 207 993 8338 or email
ashley@ibaforum.co.uk
Testimonials from the Enterprise VoIP 2007 Forum
"Very good conference. Well worth the time. Informative"
IT Manager, Ruffler Bank
"Good introduction to VoIP"
IT Manager, Balfour Beatty Rail
"Very good, useful update on a key issue"
Head of Network Services, Lloyds TSB Registrars
"Good speakers kept sales pitches to a minimum"
Telecoms Manager, Devon & Cornwall Police
"Practical discussions of real issues"
ICT Manager, Lincolnshire County Council
"Very good and informative"
IT Manager, DHL Express
"Very interesting and useful"
Director Global Technology Strategy, Kellogg Management Services
"Interesting and useful presentations"
IT Architecture & Strategy Manager, Coors Brewers
Forum Venue
Inmarsat Conference Centre
99 City Road
London EC1Y 1AX
The Inmarsat Conference Centre is conveniently situated in the heart of the City and benefits from excellent transportation options. It is situated right next to Old Street rail and underground station, including the Northern Line, City Branch and British Rail (leave by exit 3 to reach the building). It is also close to Moorgate underground station and Liverpool Street, which has connections to the Circle, Hammersmith & City, Metropolitan and Central lines.
The area is also well served by buses and taxi cabs and is just 20 minutes from London City Airport. The nearest NCP car parks are located at: Finsbury Park Square (24hrs Mon-Fri; Sat until 5pm), Paul Street (7am-7pm Mon-Fri) and Tabernacle Street (7am-7.30pm Mon-Fri.)
A very good location map may be found on the Inmarsat website at:
www.inmarsat.com
Delegate Registration
Enterprise VoIP 2008 Forum, Tuesday, 23rd September 2008
Inmarsat Conference Centre, 99 City Road, London EC1
Please note attendance as a delegate at the Enterprise VoIP 2008 Forum is free of charge to representatives of end user companies who pre-register for the event. As IBA Forum events are normally oversubscribed we recommend that you register today!
| Contact |
For further information on
the above event please
email ashley@ibaforum.co.uk
or
tele +44 (0) 20 7993 8338 |

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